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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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Product Reviews
★★★★★ 5
Great results!
Size: 5.07 Fl Oz (Pack of 1)
This Batana oil does exactly what it said it was suppose to do. My scalp and hair feels great after applying as directed. Will continue to use this product. Hair has improved greatly.
Thank you.
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Reviewed in the United States on May 28, 2026
★★★★★ 3
Not toooo sure of what to think
Size: 3.38 Fl Oz (Pack of 1)
Riding in the middleman this one..
Not toooooo sure of the outcome..
The item does not smell like the description..
Giving it a few to decide...
Instruction are NOT clear as you wld think...
Was this actually a product made originally or a knock off?
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Reviewed in the United States on June 9, 2026
★★★★★ 5
It seems to work well
Size: 3.38 Fl Oz (Pack of 1)
Smells like coffee as others have vlogged it should. I wanted raw cold-pressed. That’s description on Amazon. It’s not on jar so we’ll see.
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Reviewed in the United States on May 2, 2026
★★★★★ 5
Batana
Size: 5.07 Fl Oz (Pack of 1)
Nice oil
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Very comfortable it feel so good
Size: 3.38 Fl Oz (Pack of 1)
It smell so good I use it for a week I already feel my hair growing
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Reviewed in the United States on May 4, 2026